CNC machine shop Protomatic exceeds ISO requirements.
Protomatic recently completed (Feb 20th, 2015) the internal audit and management review to stay up to date with ISO Audit Requirements. This activity is conducted annually and a formal certification is prepared. This certification is now available on our website. This is proof that Protomatic’s “First Party Audit Phase” has been completed and we are ready for the formal annual Third Party Audit scheduled for April, 2015. This statement will only be understood by a few, so I included a brief definition of the terminology regarding audits.
First Party Audit (Internal Audit)
First Party Audit is an evaluation of the entire Quality Management System (QMS) by typically trained internal staff that does not work in the department. The process involves a detailed evaluation of all business procedures. The output of this evaluation is a formal report that is submitted to Management Review. Management and the Quality Manager look for improvements and make corrections to procedures if required. At Protomatic, we have taken this one step further and for the last few years have utilized qualified contractors to conduct the internal audit. This eliminated the cross-functional requirements and provided more experienced and trained staff to handle the internal audit.
Second Party Audit (Customer Audit)
Second Party Audits are performed by our customers. They review what is important to supporting the customers’ business interests. They are very detailed as related to the customer product requirements. These experienced teams quickly go over 70-80% of the QMS, focusing on the important elements. We know the cost of a Second Party Audit is expensive. It requires 1-2 man-days of off-site interviewing, then 1-2 days of report write-ups and evaluation, so Protomatic is proactive in providing proof on our website that the critical ISO annual audit was conducted and that other ISO requirements are being satisfied.
Third Party Audit (Registration Audit)
The Third Party Audit is managed by the independent registration body, traceable to the ISO registration board at http://www.IAF.nu. This audit is reviewing both adherence to the ISO standard with the company’s procedure and that the company procedures are being followed.
Quality Management Systems are getting mature
We have been doing this for years. Protomatic established ISO-9001:1994 QMS in 1997 and acquired ISO 9001 designation in 1999. In the early days, our system was “infantile”, meeting only the ISO minimum requirements. But every year we find ways to improve the system and that is why it is important. We need to aggressively improve the QMS because of new guidelines, but more importantly, to stay competitive for the success of all.
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Staying on top of and moving beyond the minimum ISO requirements keep Protomatic’s quality and customer satisfaction high, leading to the Life-Saving Precision we promise.